All of the products Plusbuyer provides are brand new and high quality. Our QC engineers test every single product once we get the item from our manufacturer. Before we ship the item, our engineer test again and our packing team carefully check if the accessories are right and electrical socket adapter are correct for your shipping address. All products from PlusBuyer are with one year warranty. If you find your product not working or with something else wrong, please feel free to contact PlusBuyer customer service. As dropshipping is available on PlusBuyer, for those dropshippers, our customer service and warranty also apply to your customers.
1. If you encounter any product problem, please contact us through email with detailed description and photos or videos if needed. You can also upload the video/images to iCloud or Youtube and just send the link to us.
2. We will report your issue to our engineers and manufacturers, and then offer you solutions if there are.
3.If the solution we suggest doesn't work, you may need to send the item back to us, we will send the instruction for the return.
4. After receiving the returned product, our engineers will tested the item again to check the problem. If the item's problem is indeed exist, we will send the item to the manufacturers and let them fix it or replace a new one for you.
5. We will send the fixed item or replaced item to you by airmail.
Here is question frequently asked by our customers with replies.
|When does the 12 month warranty start from?||The warranty period begins from date when you received the parcel. In the case of resellers, this is when the vendor receives the goods from Plusbuyer. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered. In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.|
|My Package is lost / stolen / return to Plusbuyer.||We will fully refund to you or resend a new one to you.|
|My item's accessory is broken, such as cable, earphones, holder, power adapter, etc.||
||Please contact our customer representative with item # /item link by Email, and we will calculate the accessory price and shipping fee for you.|
|I don't get the user manual from the package.||Please contact us directly, and we can sent it to you by Email.|
|I want to know if my item is exception to warranty.||We don't offer warranty and support for below conditions: